Contact Center Application – Kloden Technologies

Calls. Helpdesk. Ticketing.

Helping you engage with your customers, solving their problems and reporting them with to manage complete SLA process. .

Manage the calls coming in from Email or Phone and add into Contact center application.

Keep your teams on same page with defined process flows and escalation matrix and closing of tickets.

Third party apps, SMS gateways, SAP or other ERP systems etc. can be easily integrated.

Create, Edit and Close tickets with customizable workflow to meet various organizational requirements.

Errors and defects are logged so next time the same error or defect found then easy to find solution from previous tickets.

It can be deployed on Premises or on Cloud such as AWS, Azure with simple Unix Server and all open sourced applications.

"Built on Complete Open Sourced Technology so there is no extra or hidden application and License charges."